Contract Deskside Support Engineer #4065 (Holdings)

Duration:                           12 months

Location:                           Quarry Bay

Working Hours:               Monday to Friday 9:00am – 6:30pm

Availability:                      Immediate available is highly preferred

Job Description

• 3 yrs working experience
• Fluent English
• Providing technical on-site, including installation, PC troubleshooting, problem resolution and maintenance
• have VIP support experience
• Excellent client facing experience
• have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
• Responds to customer questions regarding operation and malfunctions
• Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support

Requirement

• With at least 3-5 years of experience in application support and troubleshooting
• At least 2 years experience in supporting ticketing terminals, kiosks, or POS systems
• In-depth knowledge of various operating systems and networking technologies
• Experience in providing on-site support and working with service providers is highly desirable
• Excellent analytical and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team