Contract Voice Systems Engineer #4277 (Airline)

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Description

Duration: 12 months

Location: Airport

Working Hours: Mon – Fri 09:00 – 18:00

Key Responsibilities:

System Management:

Configure and maintain NICE NRX and NTR Systems for optimal performance.
Oversee Cisco IPT CUCM and UCCX systems, ensuring reliable operation for approximately 300 agents.
Monitor and manage AudioCodes SBC systems and OVOC monitoring tools.

Technical Support:

Provide on-site and remote support for all Voice Systems, including during typhoon and bad weather conditions.
Conduct monthly health checks on PABX Systems, Telephone Sets, and Fax Machines.
Respond to daily work orders for user management and system feature changes.

System Updates:

Implement monthly patching for Windows updates on UCCX, NICE, and Dashboard servers to comply with security policies.
Handle user profile recertification processes bi-annually, coordinating with client for active user lists.

Performance Testing:

Conduct system performance testing and participate in incident drills, documenting results and improvements.
Facilitate failover testing on Cisco IPT clusters and ensure readiness across multiple locations.

Documentation:

Maintain comprehensive documentation of system configurations, updates, and support activities.
Prepare reports on system performance and incident response for management review.

Candidate Requirements

Minimum of 3 years solid experience in Voice Systems administration and support
Diploma in Information Technology, Computer Science, or related field.
Experience in managing NICE Systems and Cisco Voice technologies.
Strong understanding of Telecommunication Infrastructure and Call Center operations.
Familiarity with AudioCodes SBC and monitoring tools.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills, both written and verbal.

Preferred Skills: