Helpdesk Engineer #4281 (Vendor)

Key Responsibilities:

• Support the Client’s IT Infrastructure
• Responsible for Systems / Technical support and administration on Network, Desktop / Server Hardware and Software, and Application Systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

• Relevant experience in Technical Support and Administration for All Windows Platforms including Windows 10 / 11, MS Office 2019 / 2016, Windows Server 2019 / 2016 (Active Directory Administration / Group Policy), Microsoft 365, Azure, AWS
• Understanding of Networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing / Switching, Firewall
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role
• Candidates with more experience will be considered as Senior Helpdesk Engineer.