Period: Until to 31-Aug-25 (renewable)
Duty Time: 09:00-18:00 (Mon-Fri)
Job Description
- Responsible for handling computer encryption requests via phone calls and emails, maintaining and troubleshooting systems at the Hospital Authority Headquarters (Harbourside HQ).
- This role requires familiarity with Windows OS and Mac OS technologies, general computer maintenance, and troubleshooting skills.
- The candidate should possess excellent problem-solving abilities and be able to work independently in diverse environments.
Responsibilities General and Troubleshooting:
- Handle computer encryption on-site at customer locations.
- Diagnose and resolve technical issues related to equipment.
- Provide on-site and remote support to customers.
- Offer technical support and answer customer inquiries.
Requirements
- Minimum qualification: High diploma or above
- At least 3 years of relevant work experience
- Familiarity with Windows and Mac Platforms
- Dedicated to ensuring product security, privacy, and data protection, with knowledge of data retrieval
- Excellent communication and analytical abilities
- Ability to excel in a dynamic and technically demanding environment
