Contract L3 Support Engineer #4512

Job duty

• Responsible for tracking and resolving faults and vulnerabilities in products (including Print Queue, AD, ATA, MDM, SCCM, and Citrix, etc).
• Responsible for communicating with endpoint security vendors to handle software issues, version upgrades, and product security hardening.
• Responsible for monitoring non-compliant software, analyzing software metrics, and proposing corresponding remediation solutions.
• Responsible for investigating and resolving terminal issues such as the inability to automatically update patches, the inability to perform virus scans, and violations.

Education / Qualification:

• F.5/DSE or above
• U-grad is highly preferrable
• ITIL 4 Foundation Certification

Skills / Knowledge:

• Good spoken English, Cantonese and Putonghua.
• Good Mandarin communication skills are particularly required.
• Customer-oriented with passion, patience, and caring attitude.
• Good interpersonal and communication skills.
• A team player with positive attitude, proactive, detail and result oriented mindset, fast learner, able to change, able to work independently and under pressure.

Working Experience:

• Minimum 5 years of relevant experience, and at least 2 years in Senior Engineer (L3) role.