Contract IT Infrastructure Support Specialist #4516

Key Responsibilities:

Microsoft 365 & Active Directory (AD):

• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Manage on-premises and Azure Active Directory, including user provisioning, group policies, authentication, and directory synchronisation (Azure AD Connect).
• Implement and manage identity and access policies, including MFA and Conditional Access.
• Troubleshoot issues related to M365 applications, Azure AD, and hybrid identity environments.

Virtual Machines (VM):

• Deploy, configure, and manage virtual machines in on-premises environments (e.g., VMware, Hyper-V) and/or cloud (e.g., Azure, AWS).
• Monitor and optimise VM performance, availability, and capacity.
• Perform regular backups, patch management, and disaster recovery testing for VM infrastructure.

Storage:

• Manage enterprise storage systems (SAN/NAS/Cloud Storage), including provisioning, allocation, and performance monitoring.
• Ensure data integrity, availability, and security across all storage platforms.
• Assist with backup and restore operations, including integration with VMs and file systems.

General Support and Operations:

• Respond to and resolve escalated service desk tickets related to M365, AD, VM, and storage.
• Maintain documentation of system configurations, procedures, and troubleshooting guides.
• Collaborate with cross-functional teams on IT projects, migrations, and upgrades.
• Ensure compliance with IT security policies and industry best practices.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Required:

• 3+ years of experience in Microsoft 365 and Active Directory administration.
• Hands-on experience managing virtual machines (VMware, Hyper-V, or Azure).
• Solid understanding of storage systems and backup solutions.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Strong analytical and problem-solving skills.
• Experience with monitoring tools and system performance tuning.
• Excellent communication and documentation abilities.

Preferred:

• Experience with hybrid environments (on-prem and cloud).
• Familiarity with Microsoft Intune and Endpoint Manager.
• Knowledge of storage technologies such as NetApp, Dell EMC, or similar.
• Experience with Azure IaaS services and Azure Resource Manager (ARM).
• Microsoft or VMware certifications (e.g., MS-100, AZ-104, VCP, etc.).