Contract System Support Engineer #4519 (Recreation)

Contract:                            12 months

Location:                             TST

Working Hours:                 Monday to Friday 8:30-18:00 / 9:00-18:30 (working hours: 42.5 hrs)

Annual Leave:                   10 days

Job Description

• Provide Level 2 support for the Ticketing terminals, Ticketing Kiosks, retail shop POS, and F&B shop POS. Troubleshoot and investigate the incidents, mitigate the issue, and document the root cause and solution.
• Provide daily health check, and on-site support for the Ticketing terminal, Ticketing Kiosk, retail shop POS, and F&B shop POS, including the device health check, diagnosis, and execution recovery procedures
• Prepare, set up and support hardware & software/applications for pop-up ticketing / POS counter
• Create, coordinate and implement Change Request
• Regular check and update of system inventory and configuration according to the change in system maintenance
• Work with the infrastructure team to ensure the system & applications are running with the expected environment setup
• Prepare and update SOP, guideline and training documents
• Perform inventory update in the daily operation and perform inventory check every 6 months
• Liaison with the service provider to support system integration test (SIT) in the testing environment and to support maintenance in the production environment

Requirement

• Bachelor’s degree in Information Technology or related field.
• 2 - 3 years of experience in supporting Ticketing Terminals, Ticketing Kiosks, or POS Systems, as well as supporting application troubleshooting
• Good understanding of Networking and Server Infrastructure
• Experience in providing Level-2 system support and working with service providers is highly desirable
• Excellent analytical and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Strong communication skills, both written and verbal in Cantonese and English, Putonghua is an advantage
• Ability to work independently and as part of a team
• On-call support during weekends and public holiday is required