Contract System Support Engineer #4053 (AsiaWorldExpo)

Duration:                            12 months

Location:                            AsiaWorld Expo

Working Hours:                 7x24 on call standby / Weekly working hour: 42.5

Remark:                              Safety Card required

Job Overview:

• Responsible for maintaining, troubleshooting, and optimizing the organization's computer systems and networks.
• Primary goal is to ensure the reliability and efficiency of IT infrastructure to support business operations.

Key Responsibilities:

System Maintenance:

• Perform regular system updates, patches, and upgrades.
• Monitor system performance and ensure optimal functionality.
• Implement preventive maintenance to avoid system failures.

Technical Support:

• Provide technical assistance to end-users, including hardware and software support.
• Respond to and resolve IT support tickets and service requests.
• Troubleshoot and resolve issues related to operating systems, applications, and hardware.

Network Management:

• Configure and maintain Network Infrastructure, including Routers, Switches, and Firewalls.
• Troubleshoot network connectivity issues and optimize network performance.
• Collaborate with network administrators to ensure seamless communication.

Security Management:

• Implement and enforce security policies and procedures.
• Monitor for Security breaches and promptly respond to incidents.
• Conduct regular Security Audits and Vulnerability Assessments.

Documentation:

• Maintain detailed documentation of system configurations, processes, and troubleshooting procedures.
• Create user guides and manuals for common issues and solutions.

Collaboration:

• Collaborate with other IT professionals, including System Administrators, Network Engineers, and Software Developers.
• Communicate effectively with non-technical users to understand and address their needs.

Training:

• Provide training to end-users on new systems, software, and technologies.
• Keep abreast of industry trends and share knowledge with the IT team.

Qualifications:

• Bachelor's Degree in Computer Science, 5 years Information Technology, or a related field.
• Proven experience as a System Support Engineer or similar role.
• Proficiency in Operating Systems (Windows, Linux, VM, Cloud, etc.) and Network Protocols.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Security best practices and tools.
• Excellent communication and interpersonal skills.

Work Environment:

• The Role may work in an office setting, providing support to employees either in person, over the phone, or through remote assistance. Availability for occasional after-hours support and participation in an on-call rotation may be required.