Working Location: West Kowloon
Working hours: Monday to Friday 8:30-18:00 / 9:00-18:30
Weekly working hours: 42.5 hrs
Availability: Immediate available is highly preferred
Responsibilities:
- Provide deskside support to end users through email, phone, Teams or in person
- Providing technical on-site, face to face End User IT support, including IMAC, PC troubleshooting, problem resolution and maintenance
- Have a broad background in Hardware support for both Desktops, Laptops & Mobile Phones, iPad, Tablets. Software support for Windows, MacOS, iOS, Android OS, M365, Intune, Altiris.
- Provides end-to-end user support, advice and guidance around Document Recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
- Support Senior Management and / or VIP users and their secretary for all IT-related issues
- Support different Venues within West Kowloon
- Other ad-hoc duties may be assigned
