Primary Location: West Kowloon
Other Location: Customer Site
Working Window: 5 working days per week including
- Monday to Friday 8:00-17:30 or 9:00 – 18:30
- Saturday, Sunday, Public Holiday 9:00 – 18:30
Job Descriptions:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements:
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Prefer good at English
- Excellent communication skills
