Contract IT Helpdesk #4256 (Vendor)

Duration:              12 months

Location:              Tai Koo Place

Working Hours:  Mon – Fri  0900 -1800

Responsibilities:

• Provide General Office IT support on daily operations
• Handle user inquiries, technical troubleshooting and support
• Provide daily routine Servers and Backup Job checking
• Providing support to Windows/Linux Servers and VMware infrastructure
• Serve as the first point of contact for customers seeking technical assistance over the phone, messaging system or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Prepare & update helpdesk documents
• Support end users for solving issues in their Server Operating Systems (OS), Hardware and Applications.

Requirements:

• Diploma/ or above in Information Technology or Computer related disciplines
• 3 years of relevant experience in IT related field is preferred
• I.T Certificates Holder will be definitely an advantage
• Good command of both written and spoken English and Chinese