Contract Network and Deskside Team Lead (SRC250307) #4332

Duration:                            12 months

Location:                             Mainly in Kowloon Bay, require to onsite to different sites of the customer

Working Hours:                

• Monday to Friday / 9:00-18:00
• Weekends and Public Holiday require to provide standby support for critical incident
• Require to work during non-office hours for scheduled network maintenance
• Time-off will be provided for non-office hours work

Duties

• Perform daily operation support and fault isolation on network incidents
• Perform Network routers, switches, access point configuration
• Network equipment maintenance and support
• Network project deployment, support and ongoing management
• Maintain and update network equipment inventory
• Provide ad-hoc support/quick win solution to users when required
• Supervise and guide a team of desktop support technicians.
• Assign tasks and ensure timely resolution of technical issues.
• Act as a point of escalation for complex technical issues.
• Oversee the troubleshooting of hardware, software, and network-related issues.
• Ensure regular updates, patches, and maintenance of operating systems and applications.
• Manage hardware and software deployments, including new system rollouts.
• Oversee inventory management of IT assets such as computers, peripherals, and licenses.
• Develop and maintain standard operating procedures (SOPs) for desktop support.
• Document troubleshooting steps, resolutions, and best practices.
• Identify areas for process improvement and implement solutions to enhance efficiency.

Requirements:

• Proficient CCNA Level Networking Skills including TCP/IP, IP Subnets, NAT, ACL, LAN and WAN technologies, VLANs, Static and Dynamic Routing
• Knowledge in Ruckus, Cisco, Extreme, Huawei, Fortinet, TP link products (AP, Router, Switch)
• Diploma or above in Information Technology or related discipline
• At least 4 year of IT support experience
• Knowledge of Windows environments.
• Good leadership and team management abilities.
• Good in problem solving and troubleshooting skills
• Basic knowledge of IT Infrastructure and Applications
• Polite and good in communicate with End-Users, Customers, ISP, Vendors, and Teammates
• Self-discipline, proactive, responsible with positive attitude