Contract System Support Engineer #4352 (Art & Recreation)

Duration:                            12 months 

Working Hours                  Monday to Friday 8:30am – 6:00pm or 9:00am – 6:30pm

Allowance:                         Allowance will be given for on-call support 

Job Description

• Provide on-site support for the Ticketing Terminal, Ticketing Kiosk, Retail Shop POS, and F&B Shop POS, including the device health check, diagnosis, and execution recovery procedures
• Investigate system issues or incidents, mitigate the issue, and document the root cause and solution
• Prepare, set up and support hardware & software / applications for Pop-Up Ticketing / POS Counter
• Coordinate change request and implement change request
• Regular check and update of system inventory and configuration according to the change in system maintenance
• Work with the infrastructure team to ensure the system & applications are running with the expected environment setup
• Prepare and update SOP, guideline and training documents
• Perform inventory update in the daily operation and perform inventory check every 6 months
• Liaison with the service provider to support system integration test (SIT) in the testing environment and to support maintenance in the production environment

Requirement

• At least 3 years of experience in Application support and troubleshooting
• At least 2 years’ experience in supporting Ticketing Terminals, Kiosks, or POS Systems
• In-depth knowledge of various Operating Systems and Networking technologies
• Experience in providing on-site support and working with service providers is highly desirable
• Excellent analytical and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Strong communication skills, both written and verbal in Cantonese and English, Putonghua is an advantage
• Ability to work independently and as part of a team
• On-call support during weekends and public holiday is required