Contract Deskside Support Engineer #4351 (Art & Recreation)

Contract:                            12 months

Working Hours:                 Monday to Friday / 8:30-18:00 or 9:00-18:30 - 42.5 hrs per week

Annual Leave:                   10 days

Responsibilities:

• Provide Deskside support to end-users through email, phone, Teams or in person
• Providing technical on-site, face to face end-User IT support, including IMAC, PC troubleshooting, problem resolution and maintenance
• Have a broad background in Hardware Support for both Desktops, Laptops & Mobile Phones, iPad, Tablets.  Software support for Windows, MacOS, iOS, Android OS, M365, Intune, Altiris.
• Provides end-to-end user support, advice and guidance around Document Recovery, Emails & Personal Folder Recovery, Data Management, Mobile Managed Provisioning / User Support
• Support Senior Management and/or VIP users and their Secretary for all IT-related issues
• Support different venues within West Kowloon
• Other ad hoc duties may be assigned

Requirements:

• Diploma / or above in Information Technology or Computer related disciplines
• 3 years of relevant experience in IT related field is preferred
• I.T Certificates holder will be definitely an advantage
• Good command of both written and spoken English and Chinese