Contract Deskside Engineer #4386 (Vendor)

Job Description:

• Technical Support: Provide deskside and remote support for hardware and software issues to all users, ensuring minimal disruption to business operations.
• Incident Management: Handle and resolve IT incidents and service requests in a timely manner, following internal procedures and ensuring high customer satisfaction.
• Installation and Configuration: Set up, install, configure, and maintain IT hardware (computers, printers, peripherals) and software applications.
• System Maintenance: Perform regular maintenance checks and updates on IT systems to ensure they are secure and operating efficiently.
• Documentation: Maintain accurate records of IT issues, solutions, and equipment inventory.
• Collaboration: Work closely with other IT team members and departments to address and resolve technical issues and improve existing IT infrastructure.
• Training and Support: Provide training and support to staff on how to use IT equipment and software effectively.