Contract SAP Support Analyst #4381 (Construction)

Key Responsibilities:

• Provide first- and second-line support for SAP-related issues, including troubleshooting, diagnosing, and resolving system problems.
• Collaborate with the corporate SAP group to perform monthly release testing and validate system updates.
• Work closely with stakeholders to identify, analyze, and resolve SAP support issues in a timely manner.
• Document support cases, resolutions, and processes to maintain a knowledge base for future reference.
• Communicate effectively with end-users to understand their needs and provide clear, actionable solutions.
• Assist in training users and creating user guides to enhance system adoption and efficiency.
• Monitor system performance and recommend improvements to optimize SAP functionality.

Required Qualifications and Skills:

• Experience: Minimum of 2 - 3 years as an SAP Consultant, with hands-on experience in SAP modules (e.g., FI/CO, MM, SD, or equivalent).
• Customer Service: Proven ability to deliver high-quality customer service, with a focus on user satisfaction and clear communication.
• Troubleshooting Skills: Strong analytical and problem-solving skills to diagnose and resolve complex SAP issues.
• Language Proficiency: Fluent in spoken and written English and Cantonese to support local and regional stakeholders.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Integration Tools: Familiarity with SAP integration tools (e.g., SAP PI/PO or CPI) to troubleshoot connectivity issues between SAP and other systems.
• Change Management: Experience with change management processes to support smooth implementation of SAP updates during monthly releases.
• Data Analysis Skills: Ability to analyze SAP data logs and reports to identify trends or recurring issues.
• Stakeholder Management: Strong communication skills to liaise with both technical and non-technical stakeholders, ensuring alignment on support priorities.
• Stress Resilience: Ability to remain calm under pressure, especially during critical system downtimes or tight testing schedules.

Desirable Traits and Skills:

• Attention to Detail: Ability to identify and address minor issues before they escalate, ensuring system stability during release testing.
• Collaboration and Teamwork: Strong interpersonal skills to work effectively with cross-functional teams, including the corporate SAP group and end-users.
• Time Management: Ability to prioritize tasks and manage multiple support tickets under tight deadlines.
• Adaptability: Comfortable working in a fast-paced environment and adapting to evolving SAP technologies and processes.
• Technical Proficiency: Familiarity with ITIL processes, ticketing systems (e.g., ServiceNow), and basic knowledge of database structures (e.g., SAP HANA).
• Proactive Learning: A self-starter with a willingness to stay updated on SAP advancements and pursue relevant certifications (e.g., SAP Certified Associate).