Contract Technical Officer – NOC #4748

Location:                            Kowloon Bay Office

Working Hours:                 185 hours per week and 7 X 24 Shift Duty is required

1. Morning shift: 08:30 - 17:30
2. Evening shift: 15:30 - 23:30
3. Night shift: 23:30 - 08:30

The Job

• Support the 7x24 operation team on log analysis, remote diagnosis and restoration works on established Services.
• Responsible for the IT Helpdesk support such as incident management, problem management, and change management
• Perform preliminary log analysis on security events and incidents
• Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization
• Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue

The Person

• Higher Diploma holder or higher in electronics, computer engineering or the equivalent, and 1-2 years’ experience in servers or network operations
• Good understanding of the IT service management process is desirable
• Knowledge in Basic networking knowledge
• Professional certifications such as CCNA are preferred
• Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
• Good customer services and able to work under pressure
• Proficiency in spoken and written in both Chinese and English